Bellamy Manor Jewelry LLC
Updated October,2026
Returns & Refunds
A Thoughtful Purchase
At Bellamy Manor, each piece is created with great care and intention. Many of our jewels are cut or sourced specifically for each client, chosen thoughtfully, and brought to life over time. Because of this, our Returns & Refunds Policy is designed to honor both the nature of our work and the consideration given to every order.
We encourage clients to review all product details carefully before placing an order, including sizing, dimensions, production timelines, and gemstone specifications. If guidance is needed before purchasing, Bellamy Manor Jewelry LLC is always pleased to assist.
Made-to-Order Pieces
All made-to-order jewelry is final sale.
Orders may be canceled only prior to production beginning. Once production, gemstone sourcing, or custom cutting has commenced, orders cannot be canceled, modified, returned, refunded, or exchanged.
This includes, but is not limited to, jewelry created in a selected finger size, precious metal, center stone, gemstone, or any other client-selected specification.
Bespoke & Custom Commissions
All bespoke, custom, and personalized pieces are final sale.
This includes custom-cut diamonds or gemstones, specialty stone sourcing, personalized engravings, design modifications, and any jewelry created uniquely for an individual client.
Due to the one-of-a-kind nature of these commissions, they are not eligible for cancellation, return, exchange, or refund.
Bellamy Manor Jewelry LLC does not accept client-supplied diamonds or gemstones for new commissions. All center stones are sourced or custom cut through Bellamy Manor Jewelry LLC's approved partners to ensure quality, structural integrity, and compatibility with each design.
Order Cancellations
All purchases, including Ready-to-Ship, made-to-order, semi-custom, bespoke, and custom commissions, are considered final sale upon purchase.
Voluntary cancellations and change-of-mind refunds are not accepted after an order has been placed.
Bellamy Manor Jewelry LLC reserves the right to refuse or cancel any order prior to shipment, including but not limited to circumstances involving suspected fraud, payment verification concerns, inventory discrepancies, pricing errors, inventory shortages, or circumstances that prevent fulfillment. If Bellamy Manor Jewelry LLC cancels an order prior to production beginning, any payment received will be refunded in full.
International Orders
The following terms apply to orders shipped outside the United States:
• Prices and shipping fees exclude import duties, customs charges, VAT, tariffs, and brokerage fees. These charges are the client’s responsibility.
• The recipient acts as the importer of record where applicable and is responsible for complying with the destination country’s import requirements.
• Customs inspections and clearance may extend delivery times beyond our estimates.
• Costs arising from a refused or unclaimed delivery—including return shipping, insurance, duties, taxes, and carrier or brokerage charges—are the client’s responsibility where legally permitted.
• We do not offer returns, exchanges, repairs, warranty or resizing for international orders.
Ready-to-Ship Pieces
Select pieces designated as Ready to Ship may be eligible for return.
A Return Authorization Request must be submitted within three (3) calendar days of confirmed delivery by emailing orders@bellamymanor.com.
Return requests submitted after this period will not be approved.
To request a return, please include:
- Your order number
- The name associated with your order
- The reason for the return
- Clear photographs of the item
All returns require prior written authorization from Bellamy Manor Jewelry LLC.
Items returned without prior written authorization from Bellamy Manor Jewelry LLC may be refused. If Bellamy Manor Jewelry LLC accepts delivery of an unauthorized return for inspection, such acceptance does not constitute approval of the return or create any obligation to issue a refund or credit.
Approved returns are subject to a 30% Restocking & Inspection Fee, which will be deducted from the refund amount. This fee helps to offset inspection, authentication, professional cleaning, inventory preparation, payment processing, administrative expenses.
Once a return has been authorized, the package must be postmarked within five (5) business days of receiving the Return Authorization.
Approved returns must be carefully prepared for shipment.
Items must be securely double-boxed and returned with:
- All original packaging
- Presentation materials
- Documentation
- Laboratory diamond or gemstone certificates, where applicable
A $200 Certificate Replacement Fee will be deducted from the refund if any required laboratory certificate or accompanying documentation is not returned.
For security purposes, please do not reference jewelry, diamonds, gemstones, or other valuables anywhere on the exterior of the package.
Return shipments must:
- Be fully insured for the full purchase value.
- Include tracking.
- Require an adult signature upon delivery.
Packages should be tendered at a staffed carrier location rather than placed in a drop box or parcel locker.
Clients are encouraged to retain shipping receipts and tracking information until Bellamy Manor Jewelry LLC confirms receipt of the return.
Bellamy Manor Jewelry LLC is not responsible for items lost, stolen, delayed, or damaged during return transit.
Returns that are not shipped in accordance with these instructions may be refused or may not be eligible for a refund.
To qualify for a refund, the returned piece must:
- Be unworn and unused.
- Be returned in its original condition.
- Include all original packaging, presentation materials, documentation, and laboratory certificates.
- Not have been resized, engraved, personalized, repaired, altered, or modified in any way.
If a returned item shows evidence of stone substitution, tampering, alteration, excessive wear, damage, or any condition inconsistent with its original shipped condition, Bellamy Manor Jewelry LLC reserves the right to deny the return and refuse the requested refund.
Exchanges
Bellamy Manor Jewelry LLC does not offer exchanges.
Because each bespoke, made-to-order, custom, personalized, engraved, resized, altered, or otherwise non-returnable piece is created specifically for its owner, these items are not eligible for exchange.
Eligible ready-to-ship pieces are also not eligible for exchange. If an eligible ready-to-ship piece qualifies for return under this policy and the return is approved, any applicable refund will be processed in accordance with this Returns & Refunds Policy. A new order may then be placed for the desired item.
Made-to-order, bespoke, custom, personalized, engraved, resized, altered, or otherwise non-returnable pieces are not eligible for exchange.
Refused Deliveries
Every Bellamy Manor piece is individually prepared, carefully packaged, fully insured, and shipped specifically for its intended recipient.
The purchaser is responsible for return shipping, insurance, and any applicable carrier, customs, or brokerage charges arising from a refused or unclaimed delivery, where legally permitted. If the piece is shipped again, the client is responsible for reshipping costs, unless the delivery failure resulted from our error.
Payment Disputes
For information regarding payment disputes or chargebacks, please refer to the Payment Disputes & Chargebacks section of our Terms & Conditions.
Made-to-Order, Bespoke & Custom Pieces
Made-to-order, bespoke, custom, and personalized pieces are final sale.
If delivery is refused without prior written authorization from Bellamy Manor Jewelry LLC, the order will be returned to Bellamy Manor Jewelry LLC, and no refund will be issued.
Ready-to-Ship Pieces
If delivery of an eligible ready-to-ship piece is refused without prior written authorization from Bellamy Manor Jewelry LLC, the shipment will be returned to Bellamy Manor Jewelry LLC.
Once the item has been received and successfully inspected to confirm it remains in its original, unworn condition with all original packaging, presentation materials, documentation, and laboratory certificates, where applicable, any approved refund will remain subject to the applicable 30% Restocking & Inspection Fee, together with any return shipping, insurance, carrier, or other charges incurred as a result of the refused delivery.
Bellamy Manor Jewelry LLC reserves the right to decline any refund if the returned item shows evidence of wear, damage, alteration, stone substitution, tampering, or if any required packaging, documentation, or laboratory certificates are missing.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- • Made-to-order jewelry
- • Bespoke or custom commissions
• Loose diamonds and gemstones listed in our online store are final sale.
• Personalized or engraved pieces
- •Worn, resized, repaired, altered, or modified jewelry
- • Special-order, custom-cut, or specialty-sourced diamonds and gemstones
- • Deposit payments
- • Shipping and insurance charges
- • Gift cards
Deposits
Deposits placed toward made-to-order jewelry, bespoke commissions, custom designs, or specialty stone sourcing are non-refundable.
A deposit reserves production time, design services, material allocation, and, where applicable, the sourcing or custom cutting of gemstones specifically for your order. As such, it represents your commitment to proceed with the commissioned work and cannot be refunded.
The remaining balance is due in full prior to shipment. Bellamy Manor Jewelry LLC will not ship any order until the outstanding balance has been received and cleared.
Production Timelines
Estimated production and delivery timelines are provided in good faith but are not guaranteed.
Completion dates may vary due to gemstone sourcing, custom cutting, manufacturing schedules, quality control, shipping carrier delays, or circumstances beyond the reasonable control of Bellamy Manor Jewelry LLC.
Should a selected diamond or gemstone become unavailable before production begins, Bellamy Manor Jewelry LLC reserves the right to source a comparable stone meeting the agreed specifications or to discuss suitable alternatives with the client before proceeding.
Natural & Handcrafted Variations
Every Bellamy Manor creation is individually crafted, and every diamond and gemstone is unique.
Slight variations in measurements, metal weight, finish, faceting, color, and other natural or handcrafted characteristics are inherent to fine jewelry and do not constitute defects or grounds for return.
Antique-inspired diamonds and gemstones are intentionally cut to reflect the beauty and character of historic faceting rather than modern ideal proportions. Variations in facet arrangement, culet size, symmetry, light performance, and facet pattern are intentional characteristics of these cuts and are not considered defects.
Every effort has been made to accurately represent our jewelry through photography and video. Due to differences in screen settings, lighting conditions, photography, and the natural characteristics of precious metals and gemstones, the appearance of a piece may vary slightly from what is displayed online.
All measurements, carat weights, dimensions, and metal weights are approximate and may vary slightly due to the handcrafted nature of each piece.
Ring Sizing
Clients are responsible for confirming the correct ring size before placing an order.
Bellamy Manor Jewelry LLC is not responsible for costs associated with an incorrect ring size selected at the time of purchase.
Damages or Order Concerns
If your order arrives damaged, or if you believe there has been an issue with your purchase, please contact Bellamy Manor Jewelry LLC within 24 hours of confirmed delivery.
Please include:
- Your order number
- A brief description of the concern
- Clear photographs of the item and its packaging
Every concern is reviewed with care, and Bellamy Manor Jewelry LLC will work diligently toward an appropriate resolution.
Refund Processing
All returned merchandise undergoes a thorough inspection upon arrival.
Bellamy Manor Jewelry LLC verifies gemstone identity, laboratory inscriptions where applicable, precious metal integrity, craftsmanship, and the overall condition of each returned piece before any refund is approved.
Bellamy Manor Jewelry LLC documents identifying characteristics of jewelry prior to shipment, including laboratory inscriptions where applicable, photographs, and other identifying features. This information may be used to authenticate returned merchandise.
Bellamy Manor Jewelry LLC reserves the right to utilize independent gemological verification or other professional inspection methods when necessary.
Refunds will only be processed after the returned item has successfully passed inspection.
Approved returns remain subject to the applicable 30% Restocking & Inspection Fee.
Once approved, the remaining refund will be issued to the original method of payment. Please allow five (5) to ten (10) business days after inspection for processing. Depending upon your financial institution, additional time may be required before the credit appears on your account.
Original shipping charges, insurance fees, expedited shipping charges, payment processing fees, and return shipping costs are non-refundable unless the return results from an approved error on the part of Bellamy Manor Jewelry LLC.
Stone Verification & Authentication
Every returned piece is carefully examined before a refund is approved.
If a returned item shows evidence of stone substitution, tampering, alteration, excessive wear, damage, or any condition inconsistent with its original shipped condition, Bellamy Manor Jewelry LLC reserves the right to deny the return and refuse the requested refund.
Shipping Responsibility
Clients are responsible for providing an accurate shipping address at checkout.
Bellamy Manor Jewelry LLC is not responsible for delays, additional shipping charges, or delivery issues resulting from incorrect or incomplete shipping information provided by the client.
Once a shipment has been delivered to the address provided by the client and delivery has been confirmed by the shipping carrier, responsibility for the shipment transfers to the recipient.
International Returns
Bellamy Manor Jewelry offers international shipping for eligible made-to-order, semi-custom, and bespoke creations.
Ready-to-Ship pieces are currently available for delivery within the United States only. Select collection pieces may be considered for international shipping on a case-by-case basis, subject to destination, shipping eligibility, and the discretion of the House.
For inquiries regarding international availability, email Bonjour@BellamyManor.com prior to placing an order.
Each international commission is individually prepared and crafted according to the selections of its intended client.
Made-to-order, semi-custom, and bespoke creations are considered final sale. Voluntary cancellations, returns, and exchanges are not accepted following purchase.
Authorized International Returns
Where an international return is required by applicable law or expressly authorized by Bellamy Manor Jewelry LLC, return instructions will be provided in writing.
Clients are responsible for the cost of insured return shipping where permitted by applicable law and disclosed in accordance with applicable requirements.
Import taxes, duties, and customs charges paid directly to customs authorities or carriers are not refunded by Bellamy Manor Jewelry. Clients may be eligible to seek reimbursement of certain import charges from the relevant authorities.
Applicable Consumer Rights
Nothing in this policy excludes or restricts statutory cancellation, withdrawal, refund, or other consumer rights that cannot lawfully be excluded.
For purchases within the United Kingdom or European Union, please refer to our United Kingdom & European Union — Right of Withdrawal section below.
United Kingdom & European Union — Right of Withdrawal
At Bellamy Manor Jewelry, each made-to-order creation is individually commissioned and crafted according to the selections of its intended client.
Unlike ready-made jewelry drawn from existing inventory, our semi-custom and bespoke creations begin with the client's chosen design and specifications. These may include precious metal, ring size, center stone cut, diamond carat size, gemstone characteristics, setting configuration, and other individual design considerations.
Each piece is subsequently sourced, prepared, and manufactured specifically for the client. The House does not maintain an inventory of completed semi-custom engagement rings.
Made-to-Order & Individually Commissioned Jewelry
Bellamy Manor Jewelry considers its made-to-order, semi-custom, and bespoke creations final sale. Once an order has entered sourcing, design, or production, cancellations, exchanges, and change-of-mind returns are not voluntarily accepted.
Statutory Right of Withdrawal
Under Article 16(c) of EU Directive 2011/83/EU and Regulation 28(1)(b) of the United Kingdom's Consumer Contracts Regulations 2013, goods made to the consumer's specifications or clearly personalized may be exempt from the standard 14-day right of withdrawal.
Bellamy Manor Jewelry applies this exemption to individually commissioned pieces where the specifications and circumstances of the purchase satisfy the applicable statutory requirements.
The fact that a piece is manufactured following purchase does not, by itself, establish that the statutory exemption applies.
Client Acknowledgment
By completing a made-to-order or bespoke purchase, the client acknowledges the individual nature of the commission, the specifications selected, and the applicable cancellation and return conditions.
Applicable Consumer Rights
Nothing within these terms excludes or restricts statutory rights or remedies that cannot lawfully be excluded, including those relating to defective, damaged, or misdescribed goods.
Pricing & Product Information
While every effort is made to ensure the accuracy of product descriptions, specifications, availability, and pricing, errors may occasionally occur.
Bellamy Manor Jewelry LLC reserves the right to correct pricing, typographical, product description, inventory, or availability errors at any time prior to shipment. If an error is discovered before an order has shipped, Bellamy Manor Jewelry LLC may cancel the order and issue a full refund.
Changes to This Policy
Bellamy Manor Jewelry LLC reserves the right to modify or update this Returns & Refunds Policy at any time without prior notice. The version of this policy in effect on the date an order is placed shall govern that purchase.
A Note on Considered Purchasing
At Bellamy Manor, each piece is made to be kept carefully and carried forward.
We sincerely appreciate your understanding of the thoughtful nature of our work and thank you for placing your trust in Bellamy Manor Jewelry LLC.
By placing an order, completing a purchase, or submitting a deposit with Bellamy Manor Jewelry LLC, you acknowledge that you have reviewed, understood, and agreed to our applicable order terms, Return & Exchange Policy, and Limited Warranty, including any conditions, limitations, and exclusions stated therein.